re2's Commitment to Responsible Gaming
Re2 takes a serious and proactive approach to ensuring our entertainment platform is used in a healthy and responsible manner. We understand that online gambling, like any other form of entertainment, can become problematic for some individuals if left unchecked.
Our goal goes beyond providing an enjoyable gaming experience — we want to ensure that every Malaysian user on the re2 platform does so in a safe, informed, and controlled environment. We offer a range of tools and information to help you make smart decisions about how and when you play.
Responsible gaming means enjoying entertainment without letting it interfere with your daily life, finances, personal relationships, or mental health. re2 is committed to being a responsible partner throughout your entertainment journey.
Recognise the Signs of Risky Behaviour
It's important to recognise the early warning signs that your gaming habits may be becoming unhealthy. Here are some indicators that deserve serious attention:
- Borrowing money to gamble or play.
- Using money set aside for daily necessities.
- Constantly trying to win back money that has been lost.
- Hiding gambling expenses from family.
- Feeling anxious or irritable when not playing.
- Neglecting work, family, or social responsibilities.
- Playing longer than you intended.
- Using gambling as a way to escape from stress.
If you recognise any of these signs in yourself or someone you care about, now is the right time to take steps to regain control or seek professional help.
Tips for Setting Time and Budget Limits
One of the most effective ways to maintain healthy gaming habits is to set clear limits before you start playing. re2 encourages all users to practise the following habits consistently:
Daily or weekly budget limit: Decide on an amount in MYR (RM) that you're comfortable spending for entertainment purposes, and stick to that limit without exception. Think of it like a cinema ticket or a dinner out — it's the cost of entertainment, not an investment.
Session time limit: Set a time limit for each gaming session. Playing for several consecutive hours can impair your judgement. Taking short breaks of 15 to 30 minutes every hour helps you stay focused and make smarter decisions.
Don't chase your losses: One of the most common mistakes is continuing to play in an attempt to recover lost money — this often leads to even greater losses. If you've reached your set loss limit, stop and try again another day.
Play with a clear head: Avoid playing when you're feeling stressed, down, or under the influence of alcohol. An unstable emotional state can cloud your judgement and lead to unnecessarily risky decisions.
Self-Control Tools on re2
Re2 offers a range of self-control tools to help you manage your gaming experience proactively. These features are designed to put you in full control of how you interact with the platform.
Set a daily, weekly, or monthly deposit limit in MYR to control how much you can add to your account.
Request a temporary break from the platform for a set period — ranging from a few days to several weeks — to give yourself some space.
The option to fully exclude yourself from the platform for an extended period if you feel it's necessary for your well-being.
To activate any of these self-control features, please contact the re2 support team at [email protected]. Your request will be handled with full confidentiality and respect.
Protection of Minors and Life Balance
Re2 has a strict policy that this platform is for users aged 18 and above only. We conduct age verification during registration and reserve the right to request proof of identity at any time. Any account confirmed to belong to an underage user will be terminated immediately.
If you are a parent or guardian, we encourage you to take the following steps to prevent children from accessing online gambling platforms:
- Make sure your device is password-protected so children cannot access it.
- Log out of your re2 account after every session.
- Use parental control software on devices shared with children.
- Have open conversations with your children about the risks of online gambling.
A healthy life balance is the foundation of responsible gaming. Gaming should be just one of many recreational activities in your life — not your primary focus. Make time for family, your career, other hobbies, and looking after your physical and mental wellbeing.
Seeking Professional Help When Needed
There is no shame or weakness in seeking help when gaming has become a burden. Problem gambling is a health issue that can be addressed with the right support. re2 encourages anyone who feels they need help to take that first step by reaching out to the appropriate resources.
In Malaysia, there are several channels you can reach out to for counselling and support related to gambling problems and mental health:
- Talian Kasih (15999): A ministry hotline providing counselling and social service referrals.
- Government Hospitals and Clinics: Psychiatric units at public hospitals across Malaysia provide counselling and addiction treatment services.
- Malaysian Association for Counselling: A licensed counsellor who can help you make healthier decisions about your gaming behaviour.
The re2 support team can also help you activate self-control options or direct you to the right support resources. We're here to help, not to judge. Contact us at [email protected] or visit FAQ page for more information.
You Don't Have to Face This Alone
Re2 is always here for you — whether to answer questions, activate self-control features, or simply to listen. Play wisely, and remember that your well-being is worth far more than any win.