Information We Collect
Re2 collects various types of information when you register, use, or interact with our platform. This collection is carried out transparently and solely for purposes relevant to delivering our services to you.
Account information: Full name, email address, phone number, date of birth, and identity verification details required during new account registration.
Device and browser information: IP address, browser type, operating system, screen resolution, and other technical data are collected automatically when you access the re2 platform via smartphone or computer.
Payment information: Transaction details in MYR (RM), including deposit amounts, withdrawals, and payment records via FPX, Touch 'n Go eWallet, or Boost. re2 does not store credit or debit card information directly — all transactions are processed through secure payment processors.
Usage data: In-platform activity records, including matches watched, games played, bets placed, and login session times. This data is used to enhance the user experience and ensure account security.
Cookies and tracking: re2 uses cookies to maintain login sessions, save user preferences, and analyse usage patterns on an aggregate basis. You can manage cookie settings through your browser, though disabling cookies may affect certain platform features.
How We Use Your Information
All information collected by re2 is used solely for legitimate purposes directly related to providing online entertainment platform services to Malaysian users.
- Processing account registrations and verifying user identity in accordance with compliance requirements.
- Processing deposits and withdrawals in MYR securely and accurately.
- Detecting and preventing fraudulent activity, multiple account usage, or other security threats.
- Providing responsive and relevant customer support based on the user's account history.
- Sending users important notifications relating to their account, transactions, or policy updates.
- Improving platform functionality and user interface based on aggregated usage pattern analysis.
- Fulfilling legal obligations and reporting requirements as stipulated by the relevant authorities.
Re2 does not use your personal information for third-party marketing without your explicit consent. Any promotional communications from re2 can be unsubscribed from at any time through your account settings.
Data Storage & Security
Re2 uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Every login session is secured with a unique session token that expires automatically after a period of inactivity.
User data is stored on servers protected by strict access controls. Only authorised personnel with a clearly defined operational need may access personal user information. All internal access is logged for security audit purposes.
Re2 retains financial transaction records for the period required by applicable legal and compliance obligations. Once that period has lapsed, data that is no longer needed will be securely deleted using methods that ensure it cannot be recovered.
While we implement comprehensive security measures, no online system can be guaranteed 100% secure. Users are encouraged to use strong passwords, enable two-factor authentication, and report any suspicious activity to the re2 team promptly.
Sharing Information with Third Parties
Re2 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes without your consent. However, there are limited circumstances where sharing information is necessary and legally permissible.
Payment processors: Transaction information is shared with licensed payment processors such as FPX, Touch 'n Go, and Boost solely to facilitate the processing of deposits and withdrawals in MYR. These processors are subject to their own privacy policies and security standards.
Legal requirements: re2 may be required to disclose user information to the relevant authorities when mandated by law, court order, or a lawful investigation. Any such disclosure will be made only to the extent strictly necessary.
Technical service providers: Technical infrastructure providers that assist in operating the re2 platform may have limited access to certain data within the scope of their services. All such providers are bound by strict confidentiality agreements.
User Rights & How to Contact Us
As a re2 platform user in Malaysia, you have certain rights regarding the personal information we hold about you.
Right to Access: You have the right to request a copy of the personal information we hold relating to your account. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification: If the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Users can update certain details directly through their account profile settings, while changes to sensitive information will require identity verification.
Right to Erasure: You may request to delete your account and associated personal information. Please note that certain financial records may need to be retained for a specified period in accordance with legal requirements before full deletion can be carried out.
This Privacy Policy may be updated from time to time to reflect changes in platform practices or legal requirements. Users will be notified of significant changes via in-platform notifications or email. Continued use of the platform after such notification constitutes acceptance of the updated policy.
For any enquiries regarding privacy, data correction, or deletion requests, please contact the re2 team at [email protected]. You may also refer to our FAQ section for answers to frequently asked questions about privacy and account security.
Still Have Questions About Your Privacy?
The re2 team is here to help. Reach us at [email protected] or check our FAQ for quick answers. You can also sign up with confidence — your privacy is protected.